{"id":9137,"date":"2026-07-07T15:03:23","date_gmt":"2026-07-07T15:03:23","guid":{"rendered":"https:\/\/mwmods.com\/?page_id=9137"},"modified":"2026-07-07T15:06:25","modified_gmt":"2026-07-07T15:06:25","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9137\" class=\"elementor elementor-9137\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f640373 e-flex e-con-boxed e-con e-parent\" data-id=\"f640373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31671b4 elementor-widget elementor-widget-heading\" data-id=\"31671b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc54c39 e-flex e-con-boxed e-con e-parent\" data-id=\"fc54c39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4db7d65 elementor-widget elementor-widget-text-editor\" data-id=\"4db7d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">At MWMods, we develop and supply advanced electronic modules for Mercedes-Benz vehicles. Many of our products are configured, programmed or prepared for a specific vehicle, software function or customer order. For this reason, we do not accept returns for change of mind, incorrect orders, compatibility mistakes, or products that have already been used, connected, activated or installed, except where required by applicable law.<\/span><\/p><p><span style=\"color: #ffffff;\">This policy applies to orders shipped to the European Union, the United States, Australia and other supported regions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e450df elementor-widget elementor-widget-heading\" data-id=\"7e450df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns for Defective Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca082b elementor-widget elementor-widget-text-editor\" data-id=\"6ca082b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">Returns are accepted only if the product has a confirmed manufacturing defect or arrives faulty. If the issue is caused by a defect in the product, MWMods will cover the return shipping cost and provide an appropriate solution after inspection.<\/span><\/p><p><span style=\"color: #ffffff;\">Depending on the case, the solution may include repair, replacement, reprogramming, store credit or refund. The final solution will be determined after our technical team reviews the product and confirms the issue.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6734f89 elementor-widget elementor-widget-heading\" data-id=\"6734f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Cases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d29596 elementor-widget elementor-widget-text-editor\" data-id=\"7d29596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">We do not accept returns or refunds in the following cases, unless required by applicable law:<\/span><\/p><ul data-spread=\"false\"><li><span style=\"color: #ffffff;\">the customer ordered the wrong product or module;<\/span><\/li><li><span style=\"color: #ffffff;\">the product is not compatible because incorrect vehicle information or VIN was provided;<\/span><\/li><li><span style=\"color: #ffffff;\">the product has been used, installed, connected, activated or modified;<\/span><\/li><li><span style=\"color: #ffffff;\">the product was damaged due to incorrect installation, misuse or third-party intervention;<\/span><\/li><li><span style=\"color: #ffffff;\">the customer changed their mind after purchase;<\/span><\/li><li><span style=\"color: #ffffff;\">the product was custom-programmed, personalized or prepared for a specific vehicle.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">Before placing an order, we strongly recommend checking product compatibility with your Mercedes-Benz model and VIN. If you are not sure which module is suitable for your vehicle, please contact us before purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9100b6b elementor-widget elementor-widget-heading\" data-id=\"9100b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Report a Defective Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f1dbe6 elementor-widget elementor-widget-text-editor\" data-id=\"9f1dbe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #000000;\"><span style=\"color: #ffffff;\">If you believe that your product is defective, please contact MWMods support via emai<\/span>l <a href=\"mailto:info@mwmods.com\">info@mwmods.com<\/a><span style=\"color: #ffffff;\"> as soon as possible after receiving the order.<\/span><\/span><\/p><p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">To help us review your case faster, please provide:<\/span><\/p><ul data-spread=\"false\"><li><span style=\"color: #ffffff;\">your order number;<\/span><\/li><li><span style=\"color: #ffffff;\">your full name and contact details;<\/span><\/li><li><span style=\"color: #ffffff;\">vehicle model, year and VIN;<\/span><\/li><li><span style=\"color: #ffffff;\">photos or videos showing the issue;<\/span><\/li><li><span style=\"color: #ffffff;\">a clear description of the problem;<\/span><\/li><li><span style=\"color: #ffffff;\">any error messages or diagnostic information, if available.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">Our team will review the information and may ask for additional details before approving a return.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2a93a1 elementor-widget elementor-widget-heading\" data-id=\"e2a93a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-421f0eb elementor-widget elementor-widget-text-editor\" data-id=\"421f0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">If the product is confirmed to be defective, MWMods will cover the return shipping cost. We will provide return instructions after your return request has been reviewed and approved.<\/span><\/p><p><span style=\"color: #ffffff;\">Please do not send any product back without prior approval from MWMods. Unauthorized returns may not be accepted.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c805de0 elementor-widget elementor-widget-heading\" data-id=\"c805de0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inspection and Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b293e7d elementor-widget elementor-widget-text-editor\" data-id=\"b293e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">Once the returned product is received, our technical team will inspect it. If a defect is confirmed, we will offer the most suitable solution depending on the situation: repair, replacement, reprogramming, store credit or refund.<\/span><\/p><p><span style=\"color: #ffffff;\">If the product is found to be working correctly, or if the issue was caused by incorrect installation, misuse, wrong vehicle data, customer error or external damage, the return may be refused and the product may be sent back to the customer.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9a3d8 elementor-widget elementor-widget-heading\" data-id=\"5e9a3d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Statutory Consumer Rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d3817 elementor-widget elementor-widget-text-editor\" data-id=\"e0d3817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">Nothing in this Returns &amp; Refunds Policy limits or excludes any rights that cannot be excluded under applicable consumer protection laws.<\/span><\/p><p><span style=\"color: #ffffff;\">For customers in the European Union, the United States and Australia, any mandatory rights provided by local consumer laws remain fully protected. Where such laws require a repair, replacement, refund or other remedy, MWMods will handle the case in accordance with the applicable legal requirements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-837cbb4 elementor-widget elementor-widget-heading\" data-id=\"837cbb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d32aebb elementor-widget elementor-widget-text-editor\" data-id=\"d32aebb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><span style=\"color: #ffffff;\">If you have any questions about returns, refunds or product compatibility, please contact MWMods before placing your order.<\/span><\/p><p><span style=\"color: #ffffff;\">Our team will help you confirm whether the selected module is suitable for your vehicle and explain how the product works before purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy At MWMods, we develop and supply advanced electronic modules for Mercedes-Benz vehicles. Many of our products are configured, programmed or prepared for a specific vehicle, software function or customer order. For this reason, we do not accept returns for change of mind, incorrect orders, compatibility mistakes, or products that have already [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9137","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy | Most Wanted Mods<\/title>\n<meta name=\"description\" content=\"Read the MWMods refund policy for Mercedes retrofit modules, including return conditions, eligibility, order issues and how to contact support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy | Most Wanted Mods\" \/>\n<meta property=\"og:description\" content=\"Read the MWMods refund policy for Mercedes retrofit modules, including return conditions, eligibility, order issues and how to contact support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"mwmods\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-07T15:06:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/\",\"url\":\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/\",\"name\":\"Refund Policy | Most Wanted Mods\",\"isPartOf\":{\"@id\":\"https:\/\/mwmods.com\/#website\"},\"datePublished\":\"2026-07-07T15:03:23+00:00\",\"dateModified\":\"2026-07-07T15:06:25+00:00\",\"description\":\"Read the MWMods refund policy for Mercedes retrofit modules, including return conditions, eligibility, order issues and how to contact support\",\"breadcrumb\":{\"@id\":\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mwmods.com\/index.php\/returns-refunds-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\/\/mwmods.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &#038; 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